TERMS & CONDITIONS

TERMS&CONDITIONS

Returns Policy:

If you are not completely satisfied with your order, we will provide a refund or exchange providing that:

  • You contact us first with your concerns (your custom is very important to us).
  • Goods are returned to us within 14 days.
  • Goods have not been altered, damaged, worn or washed/dry cleaned, are still in the wrapping with tags attached.
  • You are responsible for return postage/handling, unless faulty or wrongly supplied, in which case we will refund postage costs incurred with your order.

But not if:

  • The goods are underwear, swimwear or other items, subject to hygiene issues, in which case returns will only be accepted in the unlikely event they are faulty or wrongly supplied.
  • The goods were 'Available to Order', 'Made to Order', 'On Sale' or altered at your request: these orders cannot be cancelled after being paid for.

Sizing:

Unless described otherwise, WANQ clothing has been designed to closely fit the male physique, without being tight.     

Details:

  • Pockets, unless otherwise stated, are small or not provided, to minimise bulky items in pockets interfering with the male form
  • Pants, shorts, jeans with loops fit better with a belt
  • Front rise measurements are notional only. Due to the unique cut of WANQ designs, front rise dimensions are more when laid flat than when being worn
  • We reserve the right to alter/modify our styles/products without notice
  • Photo images shown are representative of the style, not the colour. For a more indicative representation, refer to the colour panels on the 'Detail' sheets. Colours shown cannot be guaranteed, due to your personal computer settings and browser used. If in doubt, contact us.

Fabrics:

Generally are very durable. However, because our range is 'cutting edge', some fabrics have a limited lifespan or have to be treated very carefully

Currency Conversion:

Conversion rates, if shown, are approximates only. All transactions are in Australian dollars (AUD $).

Gift / Discount Vouchers:

If you have a valid voucher and wish to redeem it, just enter the voucher number in the box provided.

The value will automatically be deducted from the final amount payable. A voucher can only be used once and has to be less value than that of the order. Only 1 voucher allowed per order.

Shipping:

If your order is in stock, we will normally ship within 1-5 business days. If part of it is out of stock, we will ship your completed order when available. With 'made to order', alterations and special orders, we would normally ship within 2-4 weeks.

Delivery Periods:

Vary from country to country, however from experience the following is an idea of how long the delivery may take via regular air mail:

Australia (Express Post): 1 – 4 Days                                           

USA / Canada: 7 - 11 Days

UK / Europe: 8 - 13 days

New Zealand: 2 - 4 days         

Asia: 8 - 10 days

Rest of the world: 8 - 18 days

Customs Tax:
Import/customs duties/taxes are the sole responsibility of the customer, if levied.                                           

Copyright:

This website and all its materials, including logos, images, illustrations, designs, icons, photographs, video clips and written and other materials is subject to copyright and other intellectual property rights whether registered or unregistered, unless otherwise noted. If you have any concerns please email the webmaster: wanq@wanqwear.com.

Privacy Policy: Information obtained from you will not be divulged to any other party, except for the purposes of delivering your order. All information provided is kept confidential. If you have any questions regarding this statement or complaints regarding privacy should be sent to: wanq@wanqwear.com.

View our full Privacy Policy here.